Privacy Policy

Your privacy matters to us. Here’s how we handle your data.

Last updated: August 26, 2024

Introduction

WaddleBot (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our open source community management platform.

Information We Collect

Open Source Usage

When you use the open source version of WaddleBot self-hosted on your infrastructure, we do not collect any personal data. All data remains on your systems under your control.

Cloud Hosted Service

For our cloud hosted service, we may collect:

  • Account information (email, name, organization)
  • Platform connection data (Discord, Slack, Twitch credentials)
  • Community management data (messages, user interactions, commands)
  • Usage analytics and performance metrics
  • Payment information (processed by third-party providers)

Website Analytics

We may use standard web analytics to understand how visitors use our website, including IP addresses, browser information, and page views.

How We Use Your Information

We use collected information to:

  • Provide and maintain our cloud hosted services
  • Process your transactions and manage your account
  • Communicate with you about service updates and support
  • Improve our platform and develop new features
  • Ensure security and prevent fraud
  • Comply with legal obligations

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data only in these limited circumstances:

  • With your explicit consent
  • To comply with legal requirements or court orders
  • With trusted service providers who assist in our operations (under strict confidentiality agreements)
  • In connection with a business transfer or acquisition
  • To protect our rights, property, or safety, or that of our users

Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, regular security assessments, and secure data transmission protocols.

Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.

Your Rights

You have the right to:

  • Access: Request copies of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your personal data
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your personal data
  • Restriction: Request restriction of processing your data

Data Deletion Policy

We will delete your data upon request. To request deletion of your personal data:

  1. Email us at [email protected] with “Data Deletion Request” in the subject line
  2. Include your account email and specify what data you want deleted
  3. We will confirm your identity and process the request within 30 days
  4. You will receive confirmation once the deletion is complete

Note: Some data may need to be retained for legal compliance or security purposes, but we will inform you of any such exceptions.

International Data Transfers

Your data may be transferred and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

Children’s Privacy

Our service is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the “last updated” date. Your continued use of our service after changes become effective constitutes acceptance of the revised policy.

Contact Us

If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:

Email: [email protected]

Subject Line: Privacy Policy Question

Response Time: We aim to respond within 48 hours